• The Playa Collection
  • Membership
  • Testimonials
  • Contact
  • The Playa Collection
  • Membership
  • Testimonials
  • Contact
Member Access
Mobile Menu - Select to Open
The Playa Collection Logo
Member
Access

Book Your Stay

Cancel & Payment Policy

For new reservations:

2025:

President’s Day week 2025 (February 13-17) holiday period:
• Hyatt & Hilton reservations may only be changed or cancelled at no charge up to 30-day prior to arrival. The payment policy is 60 days.
• Jewels and Wyndham reservations may only be changed or cancelled at no charge up to 14-days prior to arrival. The payment policy is 30 days.

Easter 2025 (April 10-20) holiday period:
• Hyatt & Hilton reservations may only be changed or cancelled at no charge up to 30-day prior to arrival. The payment policy is 60 days.
• Jewel and Wyndham reservations may only be changed or cancelled at no charge up to 14-days prior to arrival. The payment policy is 30 days.

Christmas/New Year’s 2025-2026 (12/18/25-1/3/26) holiday period-all brands: reservations may only be changed or cancelled at no charge up to 30-day prior to arrival. Payment policy is at 60 days.

• Early departure & no-show = 100% no refund for unused nights under all policies.

© 2025 Teatree International LLC All rights reserved. Teatree International, LLC independently owns and operates The Playa Collection™ membership program. It uses The Playa Collection™ trademark under license from Playa Resorts Management, LLC and other marks through third-party sublicenses. None of Hyatt Franchising Latin America, LLC, WHG Caribbean Holdings Inc., Playa Resorts Management, LLC (each of which is separate and not affiliated with each other) or their respective affiliates own or operate the program, and they make no representations, warranties, or guaranties with respect to The Playa Collection™. Not all Hyatt Ziva™, Hyatt Zilara™, Secrets® Resorts & Spas, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Sunscape® Resorts & Spas or Wyndham Alltra™ resorts may participate in The Playa Collection™
  • Terms & Conditions
  • Privacy Policy