PRIVACY NOTICE
Teatree International, LLC, with address at 1170 W State Road 436, Suite 1012, Altamonte Springs, FI 32714, and the website www.theplayacollection.com, is responsible for the collection, use and protection of your Personal Data, and in this regard, we inform you of the following.
For purposes of this Privacy Notice, “Personal Data” shall mean any information or data that relates to an identified or identifiable natural person or household and any other information that is regulated as “personal data”, “personally identifiable information” or “personal information” or similar term as otherwise defined under applicable laws or regulations.
What purposes will we use your Personal Data for?
We will use your Personal Data for the following purposes that are necessary for the requested service, as well as, for secondary purposes that allow and facilitate us to provide you with better service:
Primary purposes:
• Business prospection.
• Carry out the contracting procedures.
• Comply with contracted obligations.
• Records in our database.
• Provide the services and products required.
Secondary purposes:
• Marketing and advertising.
• Evaluate the quality of the service.
In case you do not want your Personal Data to be processed for these secondary purposes, you can communicate this to us by the following mechanism:
You can express your refusal to the processing of your Personal Data for secondary purposes at the following e-mail address: travel.concierge@myplayacollection.com
The refusal to use your Personal Data for these purposes should not be a reason for us to deny you the services and products you request or contract with us.
What Personal Data we will use for these purposes?
In order to carry out the purposes described in this Privacy Notice; we will use the following Personal Data: Contact Data/ Personal Data.
Whom do we share your Personal Data with and for what purposes?
We inform you that your Personal Data is shared inside and outside the country with the following persons, companies, organizations or authorities other than us, for the following purposes:
Personal Data User
PLAYA RESORTS MANAGEMENT, LLC AND/OR ITS AFFILIATES
Purpose: Provide the services and products required. In connection with a dispute with respect to or involving The Playa Collection membership program.
RCI, LLC
Purpose: Provide the services and products required.
FBGB, SA DE CV
Purpose: Provide the services and products required.
LLOYDSHARE LIMITED, INC
Purpose: Provide the services and products required.
SCHONUSA, LLC
Purpose: Provide the services and products required.
CONCORD SERVICING CORPORATION
Purpose: Provide the services and products required.
ARRIVIA, INC
Purpose: Provide the services and products required.
AEROYACHTCLUB, INC
Purpose: Provide the services and products required.
HYATT FRANCHISING LATIN AMERICA, LLC AND/OR ITS AFFILIATES (“HYATT”)
Purpose: Only to be transferred in connection with a dispute with respect to or involving The Playa Collection membership program. Teatree International, LLC will not provide (or otherwise make available) Personal Data to Hyatt in connection with the The Playa Collection membership program unless specifically requested in a separate writing by Hyatt (for example, where necessary to address a guest or member concern relating to The Playa Collection membership program).
How can you access, rectify or cancel your Personal Data, or oppose its use?
You have the right to know what Personal Data we have about you, what we use it for and the conditions of the use we make of it (Access); Likewise, it is your right to request the correction of your Personal Data in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your Personal Data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the respective request through the following via:
You can request or exercise these rights by contacting Teatree International, LLC., in the mail: travel.concierge@myplayacollection.com
Regarding the procedure and requirements for the exercise of your ARCO rights, we inform you of the following:
a) By what means can the holder and, if applicable, his/her representative, as well as the representative personality, prove their identity?
Sending an e-mail to travel.concierge@myplayacollection.com
b) What information and/or documentation should the application contain?
Official ID.
c) In how many days will we reply to your request?
Fifteen business days.
d) By which via will we communicate the response to your request?
By E-mail.
e) In which contact channel can the Personal Data, if applicable, be reproduced?
By electronic means.
The contact details of the person or department in charge of Personal Data, which is also in charge of processing ARCO rights requests, are as follows:
a) Name of the person or department handling Personal Data: Legal department of Teatree International, LLC.
b) Address: 1170 W State Road 436, Suite 1012, Altamonte Springs, FI 32714.
c) E-mail: travel.concierge@myplayacollection.com
You may revoke your consent to use your Personal Data
You may revoke the consent you have given us, if given any, for the processing of your Personal Data. However, it is important that you know that not in all cases we will be able to fulfill your request or terminate the use immediately, since it is possible that for some legal obligation, we may need to continue processing your Personal Data. Also, you should consider that for certain purposes, the revocation of your consent will mean that we can no longer provide the service you requested, or the conclusion of your relationship with us.
To revoke your consent, please send your request to the following e-mail address: travel.concierge@myplayacollection.com
Regarding the procedure and requirements to revoke your consent we inform you the following:
a) By what means can the holder and, if applicable, his/her representative, as well as the representative’s personality, prove their identity?
By the e-mail address: travel.concierge@myplayacollection.com
b) What information and/or documentation the application must include?
Full name and membership number.
c) In how many days will we reply to your request?
Fifteen business days.
d) By which contact channel will we communicate the response to your request?
Via E-mail.
How can you limit the use or disclosure of your Personal Data?
In order for you to limit the use and disclosure of your Personal Data, we offer you the following contact channel: Via e-mail travel.concierge@myplayacollection.com
Use of tracking technologies on our website
We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an Internet user, as well as, to provide you with a better service and experience when browsing our website. The Personal Data we collect through these technologies will be used for commercial, marketing and advertising purposes.
The Personal Data we obtain from these tracking technologies are as follows:
Region in which the user is located.
User's browser type.
User's operating system type.
Date and time of the start and end of a user's session.
Advertising reviewed by a user.
How you can learn about changes to this privacy notice?
This privacy notice may be modified, changed or updated as a result of new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or for other reasons.
We commit ourselves to keep you informed about the changes that this privacy notice may undergo, through: the web page https://theplayacollection.com or the e-mail address travel.concierge@myplayacollection.com.
The procedure through which notifications about changes or updates to this privacy notice will be carried out is the following:
Changes to the privacy notice will be announced through the web page:
https://theplayacollection.com
Publication date: September 29, 2022